Everyone has emotions. It‘s a simple fact – a part of our being human. And whether we realise it or not, these emotions impact us every day. They also impact those around us, both in the workplace and in our personal lives.

What is Emotional Intelligence?

Emotional Intelligence (EI) or emotional quotient (EQ) is a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. Collectively they help us make intelligent responses to, and use of, emotions. These skills are as important as your intellect (IQ) in determining success in work and in life. Everyone, no matter what job function, has interactions with other people. Your capacity to understand your emotions, to be aware of them and how they impact the way you behave and relate to others, will improve your ‘people‘ skills and help you ultimately be more satisfied and successful.

Who wouldn’t want a higher level of emotional intelligence? Studies have shown that high levels of emotional intelligence boost career success, mental health, relationship satisfaction, humour, and happiness. Higher levels of Emotionally Intelligent Workplace Behaviour is also the best antidote to work stress and building your personal resilience. Learn how you can improve your emotional intelligence and how best to go about it.

Applied Emotional Intelligence – The Difference It Makes

In the workplace, emotional intelligence underlies our self-awareness, empathy, leadership and resilience. In our world of ‘do more with less’, where continuous change is the norm and effective collaboration is essential, these skills are fundamental to our success. People who have been through our programs feel better at work, facilitate more productive work environments, and better lead and engage others.

The Genos Emotional Intelligence Model

The Genos model shown below comprises a set of emotionally intelligent workplace behaviour competencies. Competencies represent skills and behaviours, based on underlying abilities and experiences, that are measurable and observable. The six emotionally intelligent competencies of the Genos model capture the skills and behaviours that manifest from emotional intelligence abilities. The Genos Model of Emotional Intelligence, including the six core skills is as follows:

Genos Emotional Intelligence Workplace Behaviour Assessments

The Genos Emotionally Intelligent Workplace Behaviour survey measures how well you demonstrate emotionally intelligent workplace behaviours in comparison to others. The better you demonstrate the behaviours measured, the more effective your relationships and work will be. Genos Emotional Intelligence Assessments measure how often individuals display emotionally intelligent workplace behaviour that underlie success. They are supported by a wealth of peer-reviewed research and are accompanied by beautiful reports that provide accessible and practical development suggestions.

Genos Emotionally Intelligent Leadership Reports

Emotionally Intelligent Leadership

Leaders in business looking to improve their organisation’s performance can do so by improving their emotional intelligence: that is, their skill at identifying, understanding and influencing emotions.

There is a direct link between the way people feel and the way they perform at work. This is one of the most robust and consistent findings in organisational research. In high performing organisations people feel significantly more engaged, cared for, valued, proud, and motivated than those in low performing organisations. Conversely, in low performing organisations people feel significantly more fearful, stressed, disempowered and uncertain.

Leadership is fundamentally about facilitating performance. Research has proven that a leader’s emotional intelligence is key to their capacity to facilitate emotions in others that drive high performance and employee engagement. This is more than just a moral compass; it’s also a recipe for success. Organisations with emotionally intelligent leaders achieve a critical lever of sustainable competitive advantage: a high-performance culture and customer loyalty.

Genos EI Leadership Reports

These reports provide you with insight into how important it is, to the people you work with, that you demonstrate emotionally intelligent leadership behaviours.

It also offers insight into how well you currently demonstrate emotionally intelligent leadership behaviour to the people you work with. The assessments include a Development Tips Workbook – which consists of effective techniques for responding to the feedback and insights in this report and practical tips on how to improve the demonstration and application of, emotionally intelligent leadership behaviour.

Key Features of the Assessments

• Interpretation of results is engaging and readily accessible with our beautifully presented reports.
• Benchmarked results provide a comparison with others self-assessed results and the report outlines the type of behaviours associated with being emotionally intelligent in the workplace.
• Raters provide free text responses for each competency assessed. These are captured in the Feedback Report and help participants understand raters feedback in more detail.
• A straightforward traffic light methodology highlights area of potential strength and development.
• Housed in a modern, responsive, online survey system. Raters can complete on their phone, tablet, PC or Mac, anywhere and at any time. The simple and secure administration platform makes it easy to set up survey groups, monitor survey progress and download finished reports.

The Genos EI Enhancement Programs

Our programs transfer cutting-edge content, assessments, frameworks, and tools into practical behavioural change that endures and has impact. The programs present a holistic approach to development by improving both foundational and functional skills for the modern workplace. Most of the material can be applied within and outside of the workplace. That’s why we call them game changing for business and life changing for people.  Genos can either deliver programs for you or train you in how to deliver them. All our programs come in Train-the-Trainer formats and are customisable. Our programs have been expertly designed, tested and shown to deliver tangible improvements in business outcomes. Contact us to learn more.

Genos Model Behaviours Overview

Emotional Self-Awareness

Self-Awareness is about being aware of the way you feel and the impact your feelings can have on decisions, behaviour and performance.  People who are emotionally self-aware are conscious of the role their feelings can play in these areas and are better equipped to manage this influence effectively. When we are emotionally self-aware, we are present with the role feelings are playing in our decisions, behaviour and performance. When we are not, we are often disconnected from this influence.

Emotional Awareness of Others

Awareness of others is about perceiving, understanding and acknowledging the way others feel. This skill helps us identify the things that make people feel valued, listened to, cared for, consulted, and understood. It also helps us demonstrate empathy, anticipate responses or reactions, and adjust our behaviour so that it fits well with others.  When we demonstrate this skill effectively, we come across as being empathetic. People who do not demonstrate this skill can come across as being insensitive to the way others feel.

Authenticity

Authenticity is about openly and effectively expressing oneself, honouring commitments and encouraging this behaviour in others. It involves honestly expressing specific feelings at work, such as happiness and frustration, providing feedback to colleagues about the way you feel, and sharing emotions at the right time, to the right degree and, to the right people. People high in authenticity are often described as genuine whereas people low in this skill are often described as untrustworthy.

 Emotional Reasoning

Emotional reasoning is about using the information in feelings (from oneself and others) when decision-making.  It involves considering your own and others’ feelings when making decisions, combining the information in feelings with facts and technical information, and communicating this decision-making process to others. Feelings and emotions contain important information. For example, the level of commitment colleagues demonstrate often provides insight into whether a decision is going to be supported; the emotional appeal of products and services often provides insight into selling and marketing messages. When this type of emotional information is combined with facts and technical information, people make expansive, creative and well-thought-out decisions. Conversely, people who do not use emotional information and focus on facts or technical information only tend to be limited in their decision-making.

Emotional Self-Management

Self-Management is about managing one’s own mood and emotions, time and behaviour, and continuously improving oneself. The modern workplace is generally one of high demands and pressure, and this can create negative emotions and outcomes. Our mood can be very infectious and can therefore be a powerful force in the workplace; productively or unproductively. This skill helps people be resilient and manage high work demands and stress rather than being temperamental at work. People who are proficient in managing their own emotions are optimistic and look to find the opportunities and possibilities that exist even in the face of adversity.

Positive Influence

Positive influence is about positively influencing the way others feel through problem solving, feedback, recognising and supporting others work. It involves creating a positive working environment for others, helping others find effective ways of responding to upsetting events and effectively helping people resolve issues that are affecting their performance. This skill helps people create a productive environment for others. Positive Influence equips you with the capacity to encourage colleagues to cooperate and work effectively together. People who can positively influence others’ moods, feelings and emotions are empowering to work with and easily motivate those around them.